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Frequently Asked Questions
 
If you are not able to find the answer to your question and would like to contact us, please feel free to email us at gds@crystalinns.com.

Travel Agent FAQ

What types of rooms will I find at a typical Crystal Inn?
Each hotel may vary slightly, but following are the typical room types found at most Crystal Inns.

  • King
  • Double Queen
  • King Jacuzzi Suite
Typical features include smoking and non-smoking rooms, microwave, refrigerator, coffee maker, hair dryer, iron/ironing board, and cable TV with HBO. All rooms include complimentary services such as a hot buffet or deluxe continental breakfast, high-speed wireless Internet access, and airport shuttle (where available).
Which Global Distribution Systems (GDS) does Crystal Inn participate in?
Crystal Inn is a participant in Sabre, Apollo/Galileo, Worldspan and Amadeus.
What is Crystal Inns' chain code in the GDS?
Crystal Inn can be found under the IP chain code in Sabre, Apollo/Galileo, Worldspan and Amadeus.
Who can I contact with questions about booking at a Crystal Inn on the GDS?
Our GDS provider, InnPoints Worldwide, will assist you with GDS system questions, GDS reservation questions, format questions, negotiated rate loading and inquiries. Agents in the U.S. and Canada may reach them at 800-401-2262. Agents in all other countries, please use phone number 1-505-247-2333 or email us at gds@crystalinns.com.
How do I get my negotiated rates loaded into the GDS?
To load negotiated rates into the GDS, please email or fax the following information to your individual hotel contact:
  • Participating hotel(s)
  • Rates (indicate whether single or double)
  • Effective dates (when the contract expires)
  • Requested GDS access code
  • Pseudo city code/IATA number, which will control access
You will be advised when the negotiated rate has been loaded into the GDS and receive a confirmation of the access code.
How do I book a non-smoking room?
Smoking preferences can be requested in the comments field. Our hotels will take every effort to accommodate these requests.
Why does the hotel have a different confirmation number than the one provided in the GDS?
The confirmation number returned via electronic booking is from the InnPoints Worldwide central reservation system. Crystal Inn hotels have a property management system (PMS) that assigns a confirmation number based on the PMS numbering scheme. The hotel usually has a cross-reference system. The reservation can always be accessed by the last name.
Why aren't all rates loaded and available to sell in the GDS, compared with hotel direct number?
Some rates, such as packages with one rate for a multiple-night stay, are not compatible with existing rate loading functionality. The current functionality supports per-night pricing. There are other factors such as extra night and extra person charges that might be priced at a percentage of the full package rate. The GDS does not accommodate or calculate percentages for pricing.
More than 24 hours have passed since I booked through the GDS. Why haven't I received my confirmation number?
You should receive a confirmation within 24 hours of booking. For GDS assistance, please contact our GDS provider, InnPoints Worldwide. Agents in the U.S. and Canada may reach them at 800-401-2262. Agents in all other countries, please use phone number 1-505-247-2333 or email us at gds@crystalinns.com.
Why did my client receive a charge for a "no-show" when I canceled the reservation properly and on time?
If a GDS booking is cancelled in the same system in which it was made, and within the cancellation policy, there should be no cancellation or no-show charge. If the reservation is cancelled by any other means, such as the central reservations toll-free number, it is possible that the automated booking will not be matched. For questions regarding no-show charges, please contact the individual hotel directly.
How does Crystal Inn issue commission checks?
Crystal Inn issues commission checks on a weekly basis in US currency.
My client stayed at a Crystal Inn several months ago and I still have not received my commission. What action do I take?
Please contact our commissions payment department at 801-531-0500 ext 28. Inquiries may also be faxed to 801-531-0505. To assist you, we will need the following information:
  • Guest name
  • Hotel name
  • Exact date of arrival
  • Rate quoted
  • IATA number/CLIA booking number/Crystal Inn booking number
  • Confirmation number provided at the time of booking
Please note that commission requests must be at least 30 days old before action can be taken.
Who can I call for assistance with booking on your Web site?
For assistance with website reservations, please contact our GDS provider, InnPoints Worldwide. Agents in the U.S. and Canada may reach them at 800-401-2262. Agents in all other countries, please use phone number 1-505-247-2333 or email us at gds@crystalinns.com.
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