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Crystal Inn Hotel & Suites

Frequently Asked Questions

















    • How do I schedule the complimentary airport shuttle?* Unfortunately, due to TSA restrictions and potential flight delays or cancellations, we are not able to schedule the airport shuttle in advance. No parking or waiting is allowed in the pick up area of the airport. Once you arrive at the airport and have collected your luggage, simply call the local number for the hotel. The hotel shuttle driver will then give you directions to the pick up location at the airport. You will be asked to verify the reservation name, number of people in your party, and any special needs travelers. For special needs travelers please call us in advance to make arrangements. Seat belts will be required for transport in our shuttle vans. If you are traveling with children who require a safety seat restraint, you must provide your own seat as well as you are responsible for securing the restraint and the child in the shuttle van. If you do not have the proper safety seat for children, we cannot transport you in our shuttle.*Not applicable at our Midvalley/Murray location.


    • How do I search for a hotel, check rates, availability, and make a reservation? On any page of our site the book now bar will appear. Depending on the page you are searching on, you may have to select a hotel or the hotel will be selected for you if you are on a specific hotel’s page. Then enter your stay dates and number of people. If you have a booking code or a promotional code you will be able to enter it in the space provided later in the process. Then, click BOOK NOW. If the hotel has rooms available for your arrival and stay information, a list of room types with nightly rates will display. Be sure to read the room description. Click on the desired room type and rate. Then click continue. Verify all stay information is correct including the hotel, dates of stay, room type, and rate. Fill in all the required fields on the Personal Information form. Once complete and you have reviewed our cancellation policy, then click Book Reservation. You will receive an email with your confirmation number if you provided an email address. Otherwise, if you do not supply an email address, please make a record of the confirmation number in case you need to make changes to your reservation in the future.


    • How do I view or cancel a reservation that I reserved on the Crystal Inn website? To view, change, or cancel a reservation you made with Crystal Inn Hotel & Suites on our website, you must click on your confirmation number in the confirmation email you received. From there you can choose to change or cancel your reservation. If you do not have your confirmation email please contact us direct or call the location you are reserved at.


    • Do I need to give my credit card information when I reserve online? Is it secure? Yes, your credit card is required to guarantee your room. When you reserve your room with a credit card, the room is held for you until 3AM of the following morning. If you do not want to give your credit card over the Internet, please call our Reservation Center at 800-662-2525. During the reservation process with them, you may request a 6PM courtesy hold.


    • How do I enter a booking code or promotional code? If you are using a special code to make a reservation, enter your information on the book now bar on the website. Enter your reservation information then click BOOK NOW. On the next page, click on “Add Code” at the top right. Then, enter the code. If the dates are correct and there is availability, then the special rate will appear below.


    • What are the check-in and check-out times of the hotels? Most of our hotels have a check-in time of 3PM and a check-out time of 12PM.


    • Does Crystal Inn Hotel & Suites allow pets? Pets are welcome, but must be declared at time of the reservation. Having pets in a non-pet room incurs a $100.00 cleaning fee. Pet owners in Pet Friendly rooms must sign the Pet Occupancy Agreement of the Crystal Inn Hotel & Suites. Pet Friendly rooms are subject to availability. Our Salt Lake City hotels charge a $50 fee per reservation for one pet and $100 fee per reservation for two pets. Please inquire within. To view our Pet Occupancy Agreement click here.


    • What happens if my plans change and I forget to cancel my reservation? Will I be charged? Since you guaranteed your room for arrival with your credit card, you will be billed a minimum of one night’s room and tax if you do not cancel your reservation prior to the specified time in the cancellation policy. Please be sure to note the cancellation policy when making reservations online. This information is displayed once you have selected your room type and rate. This information is on your confirmation email if you book directly with Crystal Inn.


    • How old do I need to be to make a hotel reservation? Most of our hotels allow guests of 18 years to make reservations. Please contact the location direct for more information.


    • How do I find more information about specific hotels? On our main pages, select Our Hotels. You will then be given a choice of all our hotels.


    • What is the smoking policy of your hotels? Most of our hotels are 100% smoke free. Currently, our Great Falls, Montana location is the only property that offers smoking rooms. Smoking in any non-smoking room at any of our locations will result in a $100.00 cleaning fee.


    • Am I guaranteed my special request such as an adjoining room when I make my reservation? Special requests such as room assignments, floor level, and adjoining rooms are not guaranteed at time of reservation. All special requests will be noted on reservations and we will do our best to accommodate.


    • What type of payment do you take for reservations? Payment is due at check-in. You must have a valid credit card to check-in. Visa, MasterCard, American Express, Discover, and Diners Club are accepted. Cash is accepted with a valid picture ID and credit card. We do not accept checks. We do not accept credit card numbers over the phone. If the credit card paying for the room will not be present at check-in time, please contact us to fill out a credit card authorization form. Please do not send credit card information to us via email.


    • May I use a debit card for payment? Will this affect my bank account? The hotel authorizes your debit card for your total stay amount plus 15% at check-in. On your debit card account this will show as an immediate charge as the authorization takes the funds from your account to pay for your stay. The funds must be available at check-in. It is NOT our responsibility to release this back to you. The hotel releases the additional amount authorized at check-out. It is your financial institutions’ responsibility to release the funds back to you. After check-out, this may take up to 15 business days for your bank to do this.



    • What if I made my reservation through a third party? If you made your reservations through a third party such as a travel agent or an online travel site, you must contact them directly to make changes or to cancel your reservation. We receive reservations from these channels but are unable to change or cancel them and provide you with a receipt.